BENEFITS OF REPUTATION MANAGEMENT FOR YOUR BUSINESS:

• Leverage review automation tools to keep the good reviews coming.
• Improve your online profile with more Google reviews and five-star ratings.
• Solicit reviews from happy customers.
• Address negative feedback immediately for fast-acting damage control.
• Automate review responses to improve customer service.
• Share customer reviews with prospects at the quoting stage to instill trust.
• Improve click-through rates through reviews and high ratings.

Reputation management solicits positive customer testimonials, allows for quick responses, and makes it easier to share reviews to help convert prospects into customers.

REPUTATION MANAGEMENT ENSURES YOUR BUSINESS IS ALWAYS SEEN IN A POSITIVE LIGHT

Our online review management team knows how to use customer reviews and real-time reputation management to ensure you are always seen in a positive light. Our strategy makes it easy to keep up with online conversations regarding your services so you can respond and thank people for positive reviews. More importantly, you can take the time to resolve issues quickly, so prospects see you care. This ensures despite a negative comment or complaint, you remain in control of your reviews by taking action to keep even high maintenance customers satisfied.

WHY EVERY SERVICE-BASED COMPANY NEEDS REPUTATION MANAGEMENT 

Any service provider in the home service and auto repair industry knows how important reputation is. Without positive reviews, you pale in comparison to your competitors. Your potential customers want to know you can deliver on your promises. Their need is important and deserves attention to detail, timely completion, and as little disruption to their lives or business as possible.

When your customers speak for you, you have no better authority to encourage other customers to trust your work. High ratings and rave reviews from happy customers is the quickest way to build your business. The new word of mouth is digital and speaks volumes about what you offer and why you are the best company in your area. If you take the time to invest in reputation management, you are miles ahead of the competition and can reap the rewards of your own hard work.

HOW WE MANAGE YOUR REPUTATION

Reputation issues can happen with just one negative review. We know as well as you do that there is always going to be that one or two customers who are never satisfied. Complaints often lead to refunds or price reductions, since the squeaky wheel gets the wheel. Unfortunately, today those squeaky wheels have the potential to reach farther because those complaints are public. They appear in the forums your customers read looking for your services.

You need to know the moment anything negative appears about you so you can respond. We make sure you are alerted when negative reviews appear and can also help develop responses that quickly show the customer you are ready to help. On a positive note, we post positive testimonials so prospects can read what your happy customers have to say. We also increase reviews by requesting feedback from happy customers. Benoah Digital also builds on your positive comments. We ensure they are displayed where prospects can read them and see your high average star rating to encourage more clicks and quote requests.

 WHERE WE MANAGE YOUR REPUTATION

We leverage the top review platforms to build your positive online reputation. Google business profile reviews provide valuable insights into what you do well, and where you need work so you can meet customer expectations. As well, we help use your positive reviews to improve click-through rates. We also acquire a unique URL for your business to allow you to actually request reviews from happy customers.

We will email or text the link to customers to make it easy for them to rate and comment on your service. People also use social media to ask for recommendations from their friends and family. Benoah Digital looks for these opportunities to use Facebook’s rating and review system to help you maintain a positive reputation online. Facebook’s recommendations show your location, rating, tags in posts and more providing exposure to people asking for service recommendations. However, you can also gain more exposure in relevant groups where Facebook shares the question.

LET CUSTOMERS KNOW YOU CAN BE TRUSTED

Today people are very aware of the dangers of having strangers in their homes. As a service provider, your work depends on trust. Benoah Digital makes it easy for customers to trust you and want to find out more about what you offer. Visibility of positive reviews, customer service responsiveness and star ratings all help prospects see you are committed to quality service in hand with the satisfaction of your customers.

If you want to start leveraging your reputation to attract new customers, schedule a free discovery call today.